Terms & Conditions

5. Leporis AI Chatbot Services & API Compliance

This section governs the use and interaction with the **Leporis** omni-channel conversational assistant.

5.1 Google Gemini AI Model Processing Disclosure

**Leporis is powered by Google Gemini models** for natural language understanding and text generation. By sending queries to Leporis, you acknowledge and agree that your text inputs will be transmitted to and processed by Google's API infrastructure. If you are not logged into an RS-Techie account, no personally identifiable information is sent to Gemini unless you explicitly include it in your message content.

If you are logged into your RS-Techie account while chatting with Leporis, a summary of your account context (your name, active products, and any open support items) is also shared with Gemini to personalize the conversation — for example, so Leporis can greet you by name or follow up on something you previously reported, instead of treating you as a first-time visitor. This does not apply to anonymous visitors. Leporis may also retain a summarized memory of your conversations (what topics you've discussed, and durable details you've shared for continuity) to make future conversations more helpful; see our Privacy Policy for how this is handled and for how long.

5.2 Meta Business Platform & Developer Policies

Our backend routes and client integrations adhere strictly to the **Meta Platform Developer Policies**. Data collected during conversations is used solely to fulfill user requests (e.g. quote generation, customer support) and is governed by the **Meta Business Terms**, incorporating both the **Commercial Terms** and the **Business Tools Terms**. We take full responsibility for secure data storage, permissions management, and client credentials safety.

5.3 WhatsApp Cloud API & Messaging Policies

All WhatsApp messaging workflows triggered by our systems comply with the official **WhatsApp Business Terms of Service**, the **WhatsApp Business Messaging Policy**, and the **WhatsApp Business Data Processing Terms**.

• **Consent & Opt-in**: Automated WhatsApp contact is initiated only after explicit opt-in (such as submitting your contact details in our lead form).
• **Opt-out**: Users can opt-out of automated messages at any time by replying with standard keywords (e.g., "STOP", "UNSUBSCRIBE").

5.4 CRM Lead Capture & Data Retention

Details submitted in our chat simulator forms (Name, WhatsApp Number, Email, and Selected Service) are securely logged in our SQLite database on the RS-Techie VPS. This data is handled in accordance with privacy laws and forwarded to our internal alert channels (e.g. n8n pipelines) to provide consultation. We do not sell or share contact details with third-party advertising companies.

6. Leporis WhatsApp Auto-Reply Engine

This section governs the optional, separate AI auto-reply feature available to WhatsApp Business Platform customers. It is a distinct offering from the Leporis chatbot described in Section 5 above, which only operates on RS-Techie's own website and number.

6.1 Bring Your Own AI Provider

To use this feature, you must supply your own API key for a third-party AI provider of your choice (currently Google Gemini, Anthropic Claude, or OpenAI). RS-Techie does not provide, resell, or subsidize this API key, and is not a party to your agreement with that provider. You are solely responsible for all usage charges, rate limits, and account standing with your chosen AI provider.

6.2 Third-Party Data Processing

When this feature is enabled, the content of your WhatsApp conversations (and the system prompt you configure) is transmitted to your chosen AI provider's servers to generate replies. This is governed by that provider's own terms and privacy policy, not RS-Techie's. Do not enable this feature for conversations involving information you are not permitted to share with that third party.

6.3 Your Responsibility for AI Behavior

You are solely responsible for the content of your system prompt and for reviewing the AI's replies to your customers. RS-Techie does not review, moderate, or guarantee the accuracy or appropriateness of any AI-generated reply. You may switch any individual conversation between AI and manual mode, or disable the feature entirely, at any time from your dashboard.

6.4 Free Trial Conditions

New customers receive a free trial of the Leporis auto-reply engine, starting automatically the moment you connect your WhatsApp number — no credit card required. Every new account starts on the Growth trial; you may switch once to the Business trial while your Growth trial is still active. Trial terms depend on which plan you're trialing:

• Growth trial: 30 days, up to 3 seats (including you), promotional messages shown in AI replies (see below).
• Business trial: 14 days, up to 3 seats (including you), no promotional messages. Switching from Growth to Business starts a fresh 14-day Business trial from the moment you switch, replacing any remaining Growth trial days — it does not add to them.

Ad injection during trial: To sustain the free tier, RS-Techie may append a short promotional message below a separator line in AI-generated replies during a trial plan that includes ads (currently: Growth). This message identifies itself as being from Leporis AI. The frequency is limited and configured by RS-Techie. The Business trial and all paid plans never show these messages.

Trial expiry: When the trial period ends, AI auto-reply pauses. Your WhatsApp number remains connected and your configuration is preserved. Upgrade at any time to resume.

Upgrade bonus: If you upgrade to a paid plan before your trial expires, the remaining trial days are automatically added to your paid plan's expiry date. You never lose days you have already earned.

6.5 Tier 2 Customer Obligations Regarding End-Users

By using the Leporis auto-reply engine, you (as the registered WhatsApp Business Account holder) acknowledge the following obligations toward your own end-users:

• You agree to disclose in your own privacy notice or terms of service that your customer-facing chatbot is powered by an AI platform (RS-Techie Leporis) and that AI-generated replies may include platform service messages.
• You agree to configure your AI system prompt in a manner that does not mislead your end-users about the nature of the service.
• You acknowledge that all AI-generated replies include a brief attribution ("By AI") so that end-users are informed they are interacting with an automated AI system, in compliance with applicable AI transparency regulations including the EU AI Act 2024, Article 50(1).

6.6 CRM / Lead Tracking & Compliance Monitoring

The Leporis auto-reply engine includes an optional CRM / lead tracking feature. When enabled, RS-Techie automatically creates a lead record for each of your end-users who messages you on WhatsApp, and may append AI-written follow-up notes based on the conversation. You may also add lead records manually. These records may include your end-user's name, phone number, email, company, conversation-derived notes, and follow-up scheduling information.

• RS-Techie administrative access: RS-Techie's administrators retain read access to CRM/lead records created through this feature, across all customers, for the purposes of platform integrity, abuse prevention, and monitoring for illegal or abusive use of the platform. This access is read-only and is not used for RS-Techie's own marketing purposes.
• You are the data controller for your end-users' data. RS-Techie stores this data on your behalf as a processor/infrastructure provider; you remain solely responsible for lawfully collecting, using, and retaining your end-users' personal data, including obtaining any consent required under applicable law (such as India's Digital Personal Data Protection Act, 2023) for the categories of data you choose to record.
• Prohibited use: using the WhatsApp Platform, Leporis auto-reply engine, or CRM feature to facilitate illegal activity — including fraud, harassment, spam, or messaging without proper opt-in consent — is strictly prohibited and is grounds for immediate account suspension or termination, without refund (see our Refund Policy). You remain responsible for ensuring your own outbound messages comply with the WhatsApp Business Messaging Policy referenced in Section 5.3.
• You may disable the CRM feature for your number at any time from your dashboard; existing lead records are retained unless you request their deletion (see the Data Deletion Instructions in our Privacy Policy).

6.7 Contact Research & Identity Confirmation Tool

The WhatsApp Platform includes an optional tool that lets you generate a research prompt (for pasting into an external AI tool with live web search, such as Google's AI Mode) to look up publicly available information about a contact who has messaged you — such as their name, location, occupation, or public social media profiles — using their phone number or WhatsApp display name. You paste the result back into your dashboard, where it is stored only after you choose to save it.

• Never sent automatically. Nothing found through this tool is shared with your end-user unless you explicitly click "Send" on a drafted confirmation message. Your end-user is always given the option to confirm ("Yes"), correct ("Edit"), or reject ("Not me") what was found, directly on WhatsApp.
• You are the data controller for this research. As with CRM/lead data (Section 6.6), you are solely responsible for ensuring your use of this tool complies with applicable data protection law (including India's Digital Personal Data Protection Act, 2023, and any other law that applies to your end-users), and for disclosing in your own privacy notice that you may look up publicly available information about contacts who message you.
• Accuracy is not guaranteed. Information returned by a third-party AI search tool may be incomplete, outdated, or attached to the wrong person entirely — you are responsible for reviewing it before saving or sending it, and RS-Techie does not verify or warrant its accuracy.
• Prohibited use. This tool must not be used to stalk, harass, or research a contact for any purpose unrelated to your legitimate business relationship with them. Misuse is grounds for account suspension or termination, consistent with Section 6.6's prohibited-use provision.
• Retention. Research results you do not act on are automatically deleted after 30 days.

7. Purchases, Subscriptions & Refunds

7.1 Payment Processing

All payments on rstechie.in are processed by Razorpay. We do not store your full card or bank account details — only the resulting order and payment status.

7.2 Term Plans Do Not Auto-Renew

Where a product is sold as a term plan (e.g. 1/12/36 months), access runs for the purchased term and then expires. Continued access requires a new purchase — we do not charge you again automatically, and there is no recurring billing mandate on your payment method.

7.3 Refund Windows

Refund eligibility is set per product and may be updated by us from time to time. As of the date at the top of this page:

• Knowledge Base Activation (Claude channels) — full refund if requested within 7 day(s) of purchase. No refund is available after this window.
• WhatsApp Business Platform — full refund if requested within 7 day(s) of purchase. No refund is available after this window.

Every refund request is reviewed manually before any money moves — submitting a request does not itself trigger a refund. We will confirm the outcome by email.

7.4 Trial Deposits

Where a trial requires a refundable deposit, that deposit's refund is handled by the existing trial refund flow available from your account dashboard, and is reviewed the same way as any other refund request above.

7.5 How to Request a Refund

Refund requests are submitted from your account dashboard, not by emailing support — this ensures we have the correct order and account details from the start. For the complete refund conditions, timelines, and grievance contact, see our Refund Policy.