RS-techie
Refund & Cancellation Policy
This policy explains when refunds are available, how to request one, and what happens when you cancel a subscription. Please read it before completing a purchase — by paying, you confirm you have read and agreed to these terms.
1. Digital Services — Non-Refundable by Default
RS-Techie delivers digital services (subscription access, AI auto-reply, credit packs). Once a plan is activated and service access is granted, the purchase is non-refundable by default, except under the specific conditions listed in Section 2 below.
This is consistent with standard practice for digital goods under the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, which permit non-refund policies for digital services where access has been granted.
No refund for policy violations: No refund, credit, or pro-rated amount will be issued if your account is suspended or terminated for violating our Terms & Conditions, including using RS-Techie or the WhatsApp Business Platform (Leporis) to facilitate illegal or abusive activity. This applies regardless of how much of your paid term remained at the time of termination.
2. Eligible Refund Conditions
You are entitled to a full refund if any of the following apply:
- Service outage: The RS-Techie platform was unavailable for more than 72 consecutive hours due to our own infrastructure failure (not due to outages at Meta, Google, Anthropic, OpenAI, Razorpay, or any other third-party provider).
- Billing error: You were charged an incorrect amount due to a pricing or technical error on our end.
- Duplicate charge: The same order was charged more than once.
3. Free Trial Upgrades — Bonus Days
If you upgrade from the Leporis free trial to a paid plan, your remaining trial days are automatically added as a bonus to your paid plan's expiry date at the moment of purchase. This bonus is a goodwill addition — no refund is available for unused bonus days after the upgrade is completed.
4. Cancellation
You may cancel your subscription at any time from your Account Dashboard. When you cancel:
- Service access continues until the end of the current paid period — you are not cut off immediately.
- No prorated refund is issued for the unused portion of a paid period.
- Your data is retained for 30 days after the service period ends, then permanently deleted. You may request earlier deletion — see Section 7.
5. Credit Packs
Credits purchased as a one-time pack are non-refundable once the pack has been activated and credits have been credited to your account. Unused credits at the time of account closure are forfeited.
6. How to Request a Refund
If you believe you are entitled to a refund under Section 2, contact us within 7 days of the charge:
Email: office@rstechie.in
Subject: Refund Request — [your Order ID or registered email]
Include: Your registered email address, the order amount, date of charge, and a brief description of the issue.
We will respond within 2 business days. Eligible refunds are processed within 5–7 business days to your original payment method via Razorpay.
7. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules 2020, Rule 6(1)(h), we have designated a Grievance Officer for redressal of consumer complaints:
Name: RS-Techie Support Team
Email: office@rstechie.in
Response time: Within 48 business hours of receiving the complaint.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email to registered customers at least 7 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated policy.